Customer Service Representative

Our client, a purveyor of childhood instructional programs, is hiring multiple Customer Service professionals to assist during their busy summer season on a contract basis! In this role, you will focus on providing customer satisfaction and supporting departmental goals by accurately processing and responding to customer requests in a professional and supportive manner.

Responsibilities:

• Gain familiarity with various course offerings and products
• Perform order and registration processing, product information delivery, course enrollment creation, and customer follow up
• Provide departmental and receptionist coverage as needed
• Assist with mail process including the opening, sorting, and distribution of mail
• Assist in other departments as needed
• Other duties as assigned

Requirements:

• Possess strong verbal and written communication skills
• Detail oriented and professional presentation
• Flexible and able to assist where needed
• High degree of comfort with desktop computer functions
• Basic Internet navigation skills
• Ability to research customer records in various applications and report on specific details as requested
• Ability to shift priorities and adapt to high activity environment